10 & 11 September, 2025 | London
Agenda
Day 01
Wednesday, September 10, 2025
- 12:30 PM
- 12:40 PM
- 1:00 PM
Artificial Intelligence has shifted from hype to headline results. But as the pace of change accelerates, the question facing every enterprise is no longer "Should we invest in AI?"—it’s "Are we ready to lead with it?"
Steven Hall, EMEA President at ISG, will explore the current state of the AI market and illuminate where true transformation is taking place—beyond the pilot phase and into production at scale. Drawing on ISG’s unrivalled view across global enterprises, providers, and emerging technologies, this session will highlight:
- What’s really working: The industries and use cases where AI is already delivering measurable impact—from customer service to engineering to back-office automation.
- The new foundations for value: Why a strong data strategy, cross-functional collaboration, and continuous learning are becoming non-negotiable in the AI-enabled enterprise.
- Wave 2 AI and beyond: How Agentic AI, foundation model fine-tuning, and next-generation AI governance will reshape operating models in the next 12–24 months.
- The role of leadership in an AI-first future: How visionary leaders are aligning purpose, productivity, and performance—and what it will take to stay ahead.
Think bigger and act bolder. The future belongs to those who can scale trust, talent, and technology. And in a world of variables, turn AI into value.
- 1:30 PM
Technology innovation is vital for Bupa to achieve its ambition to be the world's most customer centric healthcare organisation. Our front-line colleagues have incredible ideas for how to improve the customer experience through tech. But making them happen can be slow - assessing, prototyping, customer testing; all take time. Bupa is using advanced AI tools to design and code rapid prototypes, along with a flexible, scaled innovation process to dramatically reduce the time to market for great ideas.
- 1:45 PM
While it's often said that culture eats strategy for breakfast, its role in AI success is frequently overlooked. However, for enterprises that achieve meaningful impact with AI, culture is a foundational element and key differentiator. Explore the essential characteristics and organisational levers of AI-ready, pioneering enterprises. Discover the groundwork that should be put in place to maximize AI’s potential and how you can apply these lessons to your own journey.
- How do you keep your AI and data strategy relevant?
- What are the foundations of AI are the "must-haves" for an impact within your enterprise?
- How does your enterprise compare with (other) AI Mature organisations? What should you approach differently?
- 2:20 PM
AI is only as powerful as the data foundation it is built upon. Explore key strategies for ensuring data is AI-ready—spanning governance, quality, accessibility, and integration—while highlighting pitfalls and best practices. Through expert insights and real-world examples, attendees will be provided with a roadmap for building a strong data for AI adoption.
- How can you successfully manage the challenges of data readiness?
- What foundational capabilities are essential to support AI at scale?
- Where should you invest first to balance quick wins with long-term data strategy?
- 2:55 PM
- 3:15 PM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of your enterprises.
- 3:25 PM
Unlock the power of AI to revolutionize partnerships between IT, business process service providers, and enterprise clients. Discover the strategies you need to empower providers, fuel innovation, and maximize efficiency, collaboration, and business impact.
- How can you provide effective incentives and opportunities for collaboration with providers?
- What are effective methods for governance and how do you prioritise your initiatives?
- What are methods you can use to continuously nurture your collaborations?
- 4:00 PM
AI is becoming more embedded into delivery all the time. And it is changing rapidly. For some, the technology is nothing short of transformative, promising to reshape the way we work and do business for the better. For others it’s a source of risk, creating new challenges that companies will have to understand and negotiate to survive. Explore the key AI trends and partnerships that enterprises have taken up with providers and elements that need to be considered. Learn who is doing what and with whom, what is working and what is still to bear fruit.
- 4:35 PM
- 5:30 PM
Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?
- 5:35 PM
- 6:30 PM
- 8:30 PM
Day 02
Thursday, September 11, 2025
- 9:00 AM
- 9:10 AM
- 9:40 AM
When the world is offering you everything and choice is a challenge, how do you prioritise and ensure that you are picking the right mix for you? Knowing what is sweet and what is sour, what will clash and what will complement and how much you can take on without making yourself sick is a mixture of art and science. We will tell you what we see in the market and offer some top tips.
- 10:15 AM
Most organisations are stuck in AI-aware mode while competitors race ahead to AI-first advantage. Based on comprehensive AI Maturity Index research with over 240,000 data points, this session reveals the definitive framework that separates leaders from laggards. We'll explore six critical dimensions—from culture and mindset shifts to skills development and governance structures—with real-world transformations from Microsoft, Goldman Sachs, and other pioneers, plus live benchmarking to show exactly where your organisation stands and what's holding you back from true competitive advantage.
- 10:35 AM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of your enterprise.
- 10:45 AM
The expectations associated with AI are a forcing function for enterprises to improve data processes to ensure data can deliver successful outcomes. This requires a holistic understanding and how, where, when and why data is produced and consumed across the enterprise, and a need to increase focus on the requirements and desired business outcomes of data initiatives and work backward toward the data processing capabilities required to deliver them.
- 11:20 AM
Enterprises are redefining industries with AI, transforming customer experiences and operations. Success hinges on prioritizing bold AI initiatives, embracing innovation, and balancing risk. To disrupt, businesses must experiment fearlessly and navigate challenges with agility.
- How can you identify and prioritize innovative AI that align with your business goals?
- What role can cutting-edge AI technologies play in driving innovation in your enterprise?
- How can you foster a culture of experimentation and creativity with AI, while balancing risk?
- What are the key challenges in creating new opportunities with AI, and how can you address them?
- How can you disrupt your industry with AI?
- 11:55 AM
- 1:00 PM
- 1:30 PM
- 1:45 PM
Enterprises today are charting a course through a landscape defined by relentless technological disruption, evolving consumer demands, and an unpredictable global economy. How do you align competing priorities, sharpen your focus on business outcomes, and embrace risk-based decision-making models? ISG's Rakesh Parameshwara will guide you through a strategy for cultivating your team through a risk-aware mindset, equipping them to take bold, strategic leaps—fueling innovation, seizing new opportunities, and paving the way for lasting success.
- How can your organisation develop a culture where risk assessment is integrated into everyday decision-making, enabling proactive responses to market changes?
- What strategies can foster open dialogue and transparency across all levels of the organization, ensuring that risks and challenges are addressed collaboratively?
- How can you empower your team with training and resources to enhance their abilities to make informed, risk-based decisions and drive sustainable success?
- 2:20 PM
- 2:55 PM
As companies race to deploy AI, forward-thinking organisations are discovering that trust-first approaches can differentiate them in global markets. While speed-to-market dominates some regions, European enterprises are pioneering frameworks that embed trust and transparency from the ground up. Learn how organisations are balancing innovation with governance, establishing clear risk guidelines, and transforming ethical considerations into market differentiation — particularly as global customers increasingly value responsible AI deployment.
- How can your enterprise balance AI innovation with strong governance?
- What AI governance frameworks should you implement to ensure responsible deployment?
- How can trust-by-design principles create competitive advantages in markets that increasingly value responsible innovation?
- 3:15 PM
After a day of great content, what do you do with it? ISG will provide guidance on your next steps!
- 4:00 PM