9 & 10 September 2024 | London
View the Agenda
Day 01
Monday, September 9, 2024
- 1:00 PM
- 1:10 PM
- 1:30 PM
The world has seen a Cambrian explosion of generative AI applications in the last decade. Companies across industries have rushed to get to grips with concepts like neural networks, diffusion models and natural language processing, and have encountered a wide array of risks and opportunities. In this session, ISG’s EMEA President and Chief AI Officer Steve Hall discusses the ongoing evolution of generative AI, sharing perspectives on the firms, investors and regulation driving change in a dynamic and unpredictable market.
- 2:05 PM
In this session, we will explore insights from Accenture’s 2000+ GenAI projects, demonstrating how businesses can drive value at scale through the strategic implementation of GenAI. We will discuss key learnings, practical recommendations on beginning your GenAI journey, and the essential skills required to effectively integrate GenAI into your organisation.
- 2:40 PM
UK utility Scottish Water has been using AI in its business for the last 10 years. In this interview, the firm’s chief technology officer John Cairney shares insights into practical AI deployment; opportunities presented by developments in generative applications; and the trajectory of AI.
- 2:55 PM
Explore the pioneering technologies shaping the future of business.
- 3:30 PM
Join AI leaders and champions from ISG Sky, Value Retail, Dyer and Butler and Zensar as they discuss applications of Generative AI in their business. They’ll discuss:
- How they’re picking the right problems to solve with generative AI
- The best long and short term applications of Gen AI you’ve seen today
- How they’re balancing risk with reward
- How they’re measuring value and learning from the creative applications
- 4:05 PM
This panel discussion focuses on AI-related changes in business outsourcing services, bringing together three technology experts to explore the rapid transformation of the sector. Our panellists will explore and debate the impacts of AI proliferation on outsourcing models, including the widespread embrace of process automation, predictive analytics and productivity enhancement tools.
- 4:40 PM
- 5:35 PM
Entrepreneurs go head-to-head in this session, pitching their AI solution to a panel of industry judges and our audience. After weighing up the Startup pitches, attendees will be given the chance to vote on their preferred solution.
- 5:40 PM
- 6:30 PM
- 8:30 PM
Day 02
Tuesday, September 10, 2024
- 9:00 AM
- 9:15 AM
- 9:40 AM
There’s no single way to think about AI. For some, the technology is nothing short of transformative, promising to reshape the way we work and do business for the better. For others it’s a source of risk, creating new challenges that companies will have to understand and negotiate to survive. In this session, ISG Director Iain Fisher systematically explores the key AI trends that enterprises need to consider, discussing the opportunities — and pitfalls — that firms are likely to encounter over the coming years.
- 10:15 AM
Mainstream adoption of AI applications means new risks for firms — risks which are not always well understood. Lacking appropriate controls can result in significant impacts on firms and their reputations, making comprehensive AI governance policies critical. AstraZeneca’s enterprise AI governance lead Oliver Patel will join ISG’s Eleanor Matthews to explore the effective design and implementation of controls; adoption and non-adoption risks; responsible AI use; and addressing information asymmetry between sectors and among customers.
- 10:20 AM
- 10:35 AM
Explore the pioneering technologies shaping the future of business.
- 10:40 AM
- 10:50 AM
Alone, AI won’t transform a business. Like any new technology, successful deployment and implementation depends on having the right talent and the right information. The integration of AI technologies into engineering workflows has the potential to drive innovation, increase efficiency and enable multiplier effects that ultimately revolutionise the way products are designed, manufactured, consumed, and maintained. Discover the approach you should be taking to augment existing AI initiatives and the benefits that you should receiving.
- 11:25 AM
Designing, deploying or onboarding an AI application is no simple task. But what comes next — upscaling, maintenance and data management — might be just as challenging. In this panel discussion, our industry experts will discuss the challenges facing organisations looking to integrate AI capabilities.
- 12:00 PM
As industries undergo rapid digital transformation, the convergence of Information Technology (IT) and Operational Technology (OT) has become a critical enabler of innovation and efficiency. This session delves into how Artificial Intelligence (AI) is the driving force behind this convergence, bridging the gap between IT and OT systems to create smarter, more connected operations. Explore how AI is reshaping traditional industry boundaries, facilitating real-time data integration, predictive analytics, and automation, ultimately transforming how businesses operate.
- 12:05 PM
- 1:00 PM
- 1:30 PM
In this session, leading tech lawyer Jagvinder Kang discusses the legal implications of the mainstreaming of AI, tackling major topics like the European Union’s upcoming AI legislation; corporate AI governance and due diligence; and responsible use of AI applications. Jagvinder will also spin the “risk roulette” wheel, exploring the myriad threats — legal, compliance-related, reputational and otherwise — that accompany the adoption of AI tech.
- 2:05 PM
Like any technology, the successful implementation of generative AI applications requires buy-in across organisations. How prepared are your teams for new approaches, and how are you working to communicate the value of your planned tech overhauls internally? Explore the importance of effective organisational engagement in enterprise-level tech experimentation and adoption.
- 2:40 PM
As firms implement AI, the most successful will carefully consider both existing regulation and the potential form of future rulemaking. This panel discussion focuses on the coexistence of innovation and adherence to strict regulatory standards and will explore how companies can work to provide clarity to clients and partners in a period of heightened uncertainty.
- 2:45 PM
- 3:00 PM
Explore the pioneering technologies shaping the future of business.
- 3:05 PM
- 3:15 PM
Explore AI’s potential impact on business operations through a range of real-world use cases. Is a focus on AI arbitrage as a route to incremental cost savings the most likely scenario for most businesses or should companies be thinking bigger?
- 3:50 PM
Discover how AI is reshaping business beyond mere cost savings. Explore its role in strategic innovation, ethical considerations, and the future of work. Our panel of experts will unpack AI's transformative impact across sectors, offering insights into leveraging AI for competitive advantage and sustainable growth. Navigate the complexities of AI in business and envision its potential to redefine industry standards.
- 4:05 PM
ISG Director of Research, Data and Analytics Matt Aslett will discuss the emergence of truly intelligent software — an application of AI beyond conventional automation. There is more to AI than improved efficiency; Matt will share views on the advent of adaptable, thinking software which understands user needs and what it might mean for your business.
- 4:25 PM
After a day of great content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!
- 5:15 PM