Name
PANEL: From Pilot to Payback: Closing the AI ROI and Maturity Gap
Date & Time
Wednesday, September 9, 2026, 1:50 PM - 2:20 PM
Speakers
Naveen Mohanan- ISG
Arshad Ahmed- Lloyds Banking Group
Natalia Konstantinova- NatWest
Ingrid Olmesdahl- Ogilvy
Arshad Ahmed- Lloyds Banking Group
Natalia Konstantinova- NatWest
Ingrid Olmesdahl- Ogilvy
Session Abstract
Enterprises have moved beyond AI curiosity, but many are still struggling to turn experimentation into measurable business value. We explore why AI adoption doesn't automatically create impact, what separates isolated pilots from scaled outcomes and how leaders can close the gap between investment, readiness and ROI. The discussion focuses on prioritising use cases against business goals, putting the right operating model and governance in place, and building the data, skills and accountability needed to move from AI activity to AI value.
What you'll walk away with:
• The use cases most clearly linked to business outcomes and measurable KPIs
• Why the maturity gap is mainly organisational, not technical
• How to track adoption and impact, retire low-value efforts quickly and scale only where business value, data readiness and organisational readiness intersect
What you'll walk away with:
• The use cases most clearly linked to business outcomes and measurable KPIs
• Why the maturity gap is mainly organisational, not technical
• How to track adoption and impact, retire low-value efforts quickly and scale only where business value, data readiness and organisational readiness intersect
Location Name
Victoria Suite