I love helping companies improve their business by becoming great at software development. After my experience with startups, I was drawn to consulting, helping to grow Pivotal Labs from a handful of like-minded engineers into a respected business. As Pivotal formed and grew its developer platform product, I oversaw the rapid expansion of the Customer Success organization to thousands of technical staff globally while pioneering techniques with the subscription business model. I oversaw the integration and four subsequent years of operation as VMware Tanzu, following Pivotal’s IPO and acquisition.