Michael Miele is a seasoned leader with over 20 years of experience in the cruise industry, specializing in CRM engineering, marketing segmentation, and data-driven strategy. He has supported nine cruise lines within the Carnival Corporation portfolio, driving innovation across CRM database management, data warehousing, large-scale migrations, analytics dashboards, revenue management, and predictive modeling. Currently, he is spearheading efforts at Princess Cruises to restructure the data landscape and expand AI/ML capabilities, enabling next-generation customer insights and operational efficiency.