Name
ISG INSIGHTS: Building the Human/AI Workforce Model
Date & Time
Wednesday, October 28, 2026, 3:30 PM - 3:40 PM
John Crews
Session Abstract
When computers entered the workplace, few enterprises intentionally redesigned their operating models around the shift, governance, workflows and accountability evolved organically. AI represents a disruption of similar magnitude, but with far greater implications for decision-making, autonomy and organizational trust. Today AI spending has surged, yet upskilling and readiness investment lag badly, and many organizations still struggle to demonstrate ROI. The gap is no longer technology capability, it's readiness, and it sits precisely where humans and AI come together. Learn why scaling AI successfully requires deliberately designing the Human-AI Workforce Model rather than letting it emerge by accident, across governance, accountability, operating models and workforce enablement.

What you'll walk away with:
• Why the real gap is readiness, not technology capability
• The elements of a deliberately designed Human-AI Workforce Model
• Why scaling AI demands organizational design, not just deploying models and tools
Location Name
Penthouse, 35th Floor