Name
ISG PREDICTS: AI’s Impact on Service Delivery: What’s Real, What’s Next
Date & Time
Tuesday, November 18, 2025, 9:10 AM - 9:40 AM
Speakers
Description
As enterprises accelerate their adoption of AI, the IT services sector is undergoing a profound transformation. Discover how AI is reshaping service delivery models, redefining provider differentiation, and forcing a rethinking of sourcing strategies. Drawing on ISG Market Lens data, we’ll examine what’s real, what’s hype, and what’s next.