Manu Pandey is a distinguished Change Leader known for his comprehensive approach to transforming business and customer experiences, with a focus on operational excellence and strategic ROI enhancement. With an illustrious 22-year career, Manu's expertise spans across Global, where he's currently enhancing product usage and ROI at Swiss Re, and developing customer-centric strategies. Previously at Singapore Post as AVP, he drove significant savings through automation and transformation initiatives, demonstrating his prowess in leveraging technology for business optimization. His tenure at TelePerformance in Southeast Asia showcased his leadership in managing substantial business accounts and contributing to account growth through strategic implementations in customer experience and IT automation. Recognized for his dynamic leadership, Manu excels in managing people, processes, and technology, underpinned by his deep knowledge in utilizing technology as a business catalyst. Manu's commitment to innovation is evident in his advocacy for data-driven strategies, employing AI and analytics to enhance decision-making and customer experiences. His philosophy, "Enabling Human with AI," reflects his vision of harmonizing technology with human-centric service. Holding numerous certifications in C-CISO CCXP, AI, RPA, and data analytics, Manu's continuous learning ethos and leadership in digital transformation make him a vanguard in the industry.