Full Name
Heiko Scharfenort
Job Title
Head of Global Service Desk
Company
Boehringer Ingelheim
Speaker Bio
Head of Global Service Desk, Boehringer Ingelheim
Heiko leads the global service desk transformation at Boehringer Ingelheim, with a strong focus on AI-first support, automation, and digital acceleration. With over 20 years in the company, he drives innovation in enterprise service management by integrating scalable, intelligent support solutions that redefine the end-user experience across a global organization.
Heiko leads the global service desk transformation at Boehringer Ingelheim, with a strong focus on AI-first support, automation, and digital acceleration. With over 20 years in the company, he drives innovation in enterprise service management by integrating scalable, intelligent support solutions that redefine the end-user experience across a global organization.
Speaking At
