AI is changing the economics of IT managed services — fast. Work that once needed large teams can now be done in minutes. Productivity is rising. Costs are shifting. Margins are under pressure. But is this a true reset, or just the next wave of IT hype? In sourcing relationships, the key questions are becoming more direct: What kind of value is AI truly creating? How can providers and clients capture their fair share of that value? And how should risks be balanced and priced when AI is embedded in delivery? This discussion will bring together provider and buyer perspectives and explore practical solutions. Expect a balanced debate — optimistic about AI’s potential, yet realistic about the disruption it may bring.