In 2023, it was predicted that 23% of jobs would be affected by augmentation over the next five years due to optimisation of operations, essentially making mundane tasks faster. Now that we are in 2025, what changes have happened particularly with the introduction of Agentic AI? Has AI truly made an impact to operations across intersectionalities of quality, safety, sustainability and cost optimisation? ISG's Andrea Spiegelhoff will discuss examples that have gone beyond IT and are embedded into end user/business products used every day.

• How do you ensure AI is truly making an impact across intersectionalities of quality, safety, sustainability and cost optimization?
• What methods of measurement / ROI should you be considering?